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The Capitol Coffee Difference: What True Customer Care Looks Like

Capitol Coffee delivers 40+ years of personalized, proactive service—because customer care isn’t a department, it’s our promise.

Published on:

July 31st, 2025

Celebrating Customer Appreciation Month at Capitol Coffee

At Capitol Coffee, customer service isn’t just a department—it’s a promise. For over 40 years, we’ve earned more than just business—we’ve earned trust. While we’re known for delivering premium coffee and breakroom supplies, it’s our people-first approach that keeps customers coming back.

This Customer Appreciation Month, we’re shining a light on the values, practices, and team members that make our service exceptional.

Personalized Service from the Start

From onboarding to regular deliveries, every aspect of your coffee program is tailored to you. We don’t do cookie-cutter. Your office culture, preferences, and schedule are unique—and we treat them that way.

Fast, Friendly, Local Support

Need to make a last-minute change to your order? Having a brewer issue? Our local customer success team is responsive and ready to help—often resolving issues within 24 hours.

Proactive Communication

We don’t wait for problems to come to us. Our route reps check equipment at every visit. If we spot something that’s off, we fix it before it becomes a problem. It’s service that thinks ahead.

Loyalty That Goes Both Ways

Some of our customers have been with us for 10+ years—and we’ve grown alongside them. From small businesses to Fortune 500 campuses, our goal is the same: to deliver consistent, caring, and exceptional service.